Terms of Service

By visiting and using this website, you agree to follow these Terms of Service. These terms apply to all visitors, customers, and others who access or use the site:

1. Use of Our Site

You may not:

  • Use the site for unlawful purposes

  • Copy, distribute, or commercially exploit any content on this site without permission

  • Share protected Member Site content (e.g., password-protected videos or resources)

2. Our Products

All items in the Mystic Pots online shop are handmade in small batches and may vary slightly in size, shape, and glaze. These natural variations are part of their charm and not considered defects.

3. Gift Cards

Gift card purchases are final and non-refundable. Gift cards do not expire and can be redeemed for classes or items in the shop. Gift cards are transferable but not redeemable for cash.

4. Custom Orders

Custom items are made-to-order and are non-refundable. If a custom item arrives damaged, please contact us within 7 days of delivery with photos. We are not responsible for delays caused by shipping carriers.

5. Returns & Exchanges

Due to the handmade nature of our ceramics, we do not accept returns or exchanges unless the item arrives damaged or incorrect. If there is an issue with your order, please reach out within 7 days of receiving your item.

6. Classes & Scheduling

Class spots are reserved upon payment. We ask for at least 48 hours’ notice to reschedule. No-shows may forfeit the class fee. We reserve the right to reschedule a class due to weather, illness, or other emergencies. With your consent, photos may be taken during class and used for promotional purposes on the website, social media, or marketing materials. For participants under 18, photo consent must be given by a parent or legal guardian.

7. Copyright & Intellectual Property

All content on this website - including images, designs, product descriptions, and branding - is the property of Mystic Pots Ceramics Studio and may not be copied or reproduced without written permission. To report copyright infringement, please contact us at the email listed below.

8. Governing Law

These Terms are governed by the laws of the United States and the State of New York.

9. Contact

Questions about your order or our terms? Reach out to us here.

Privacy Policy

This Privacy Policy explains how Mystic Pots Ceramics Studio collects, uses, and protects your personal information when you visit our website, make a purchase, schedule a class, or submit a form.

1. Information We Collect

We collect personal information when you:

  • Purchase a product or gift card

  • Book a class or event

  • Subscribe to our newsletter

  • Submit a contact form

  • Schedule an appointment

This may include your

  • Name

  • Email address

  • Phone number

  • Billing/shipping address

  • Payment details

  • Any files or notes you share with us.

We also collect data related to how you use this website, including:

  • Browser, network, and device information

  • Pages visited, clicks, searches, internal links, and scroll behavior

  • Referring pages and IP address

  • Timestamps and session activity

2. How We Use Your Information

We use your information to:

  • Process orders, payments, and bookings

  • Communicate about your class, purchase, or account

  • Send order confirmations, shipping notifications, and class reminders

  • Improve our website and customer experience

Order- and account-related emails (e.g., purchase confirmations, password resets) are necessary and cannot be unsubscribed from.

With your consent, we may also use photos taken during classes for promotional purposes on our website, social media, or other marketing materials. For participants under 18, photo consent must be provided by a parent or legal guardian.

3. Sharing Your Information

We do not sell or rent your personal information. We share it only as needed with trusted third-party services:

  • Squarespace, our website, store, and scheduling platform

  • Square, our payment provider (Square’s Privacy Policy)

  • Google Places API, to help autocomplete address fields during checkout

  • Google Fonts and Adobe Fonts, to properly render text and fonts

These third parties may receive limited personal data (such as IP address or browser details) to help us operate the website.

4. Cookies & Analytics

This website uses cookies and similar technologies - small files that download to your device - to ensure functionality and improve your experience.

Required Cookies: Always used to securely serve the website via Squarespace.
Analytics & Performance Cookies: Used only when you acknowledge our cookie banner.

We use Squarespace Analytics to understand:

  • Site traffic and activity

  • Visitor behavior like clicks, scrolls, and searches

  • Browser, network, and device usage

Squarespace analyzes this data in a de-personalized form.

5. Forms

When you submit a form (e.g., class inquiry, contact form), we collect the requested data to respond and provide service. This may include your name, email, uploaded files, and any additional notes.

6. Acuity Scheduling

When you book a class or appointment, we collect:

  • Name, email, phone number

  • Appointment details (e.g., referral or reason for booking)

  • Any files uploaded during booking

This information is shared with Squarespace’s Acuity Scheduling to provide our online booking services.

7. Your Rights

You have the right to:

  • Access or update your personal information

  • Unsubscribe from marketing emails

  • Request that your data be deleted

To make a request, please contact us using the email below.

6. Contact

Have questions or a request about your privacy? Reach out to us here.